This page explains how TraitCatch handles refunds for digital access purchases.
TraitCatch provides access to digital search results. By purchasing access, you agree to this Refund Policy.
Due to the nature of digital content, all purchases are final once access to the service has been granted.
When results are unlocked, you receive immediate access to profile information. This access cannot be reversed, and refunds are not provided after use.
If a payment issue occurs and access has not been successfully provided, you may be eligible for a refund.
Email:
If you believe you were charged more than once or made a payment in error, contact us.
We will review your request and respond within a reasonable timeframe.
Approved refunds will be processed within a reasonable timeframe, depending on the payment provider.
If a technical issue prevents access after payment, we will work to resolve the issue or provide appropriate support.
Payments are processed by a secure third-party provider. Refund processing times may depend on your payment provider.
TraitCatch operates on a recurring monthly subscription.
By purchasing, you agree to ongoing monthly billing until you cancel. You may cancel at any time. Cancellation prevents future charges but does not retroactively refund payments already processed.
For refund-related enquiries: